The Oncologist, Vol. 10, No. 8, 651-660, September 2005; doi:10.1634/theoncologist.10-8-651 © 2005 AlphaMed Press
Laughter: The Best Medicine?Department of Medicine, Division of Hematology-Oncology, Massachusetts General Hospital, Boston, Massachusetts, USA Correspondence: Richard T. Penson, M.R.C.P., M.D., Department of Medicine, Division of Hematology-Oncology, Massachusetts General Hospital, Cox 548, 100 Blossom Street, Boston, Massachusetts, 02114-2617, USA. Telephone: 617-726-5867; Fax: 617-724-6898; e-mail: rpenson{at}partners.org
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Shortly before his death in 1995, Kenneth B. Schwartz, a cancer patient at Massachusetts General Hospital (MGH) founded The Kenneth B. Schwartz Center at MGH. The Schwartz Center is a nonprofit organization dedicated to supporting and advancing compassionate health care delivery, which provides hope to the patient and support to caregivers and encourages the healing process. The center sponsors the Schwartz Center Rounds, a monthly multidisciplinary forum where caregivers reflect on important psychosocial issues faced by patients, their families, and their caregivers, and gain insight and support from fellow staff members. The diagnosis of cancer is incredibly stressful, and treatments are arduous. Humor may help to ease the pain, show the human side of the health care team, and help everyone cope. Whether the patient uses humor to lighten the mood of a difficult consultation with their physician, or health care workers use it to help cheer each other through the day, humor and laughter can be valuable tools. Humor can soften the isolation experienced by both patients and staff. When used sensitively, respecting the gravity of the situation, humor can build the connection among the caregiver, patient, and family. However, insensitive joking is offensive and distressing, and experience suggests a variable acceptance of humor by patients with life-threatening illnesses, making humor a high-risk strategy, and it can be a pejorative maker of an adversive power differential. The medical literature contains little on humor, and very little research has been conducted on this common aspect of human communication. Through an examination of physician and nurse experiences, the role of humor in medicine is reviewed. Key Words. Oncology • Cancer • Support • Psychosocial • Personal • Communication • Connection
Two speakers presented their views on the use of humor in the medical setting and discussed its use when communicating with patients and between health care providers. They highlighted both the positive and negative aspects of a variety of humorous interactions. Staff and patients personal and clinical details have been changed to protect their anonymity. Physician: When is it okay to joke with patients? When is it not okay to joke with patients? When is it okay to laugh about cancer? Have we as caregivers found ourselves in trouble by going a little too far over the line? You may have felt that humor was incredibly effective at really cementing the patient/caregiver relationship. Are there times when you sense humor might have broken the rules and gone down like a lead balloon with a patient? How do we as caregivers use humor with each other? When do we think its okay to laugh at the difficulties we all encounter as caregivers? How does it feel to be a patient in a room who just got diagnosed with recurrent ovarian cancer and to hear laughter down the end of the hallway? How have you effectively used humor as a team, and has humor sometimes caused breakdowns or unanticipated negative outcomes? How does laughter play out on the clinical unit? I think one of the reasons that I chose these clinicians to speak on the panel is that, when I was thinking of whom we could ask to talk about humor, I thought, "Who of our colleagues have the most distinctive laugh?" Many people I asked said that we had to get these two because they have laughs that you can hear five blocks away and you know theyre there.
Doctors Positive Utilization of Humor with Patients Physician: I think humor is a way to normalize the abnormal. When we are with patients who have just learned about their cancer diagnosis or are battling cancer, it is a way to reach out and say, "We still have something in common. We can still laugh together about this as we go forward." I think it helps in some way to lighten the mood when you talk about a disease that is so overwhelming when it hits people. The ability to laugh, for doctors to take a moment to detach themselves from medicine, is something that certainly is appreciated by patients. I use humor to break the intensity of whatever is going on, especially when reviewing difficult or stressful topics. I have a rule that I never crack jokes at the patients expense. I also have a few favorite topics; I like to joke about lawyers, I joke about doctors, and I also joke quite a bit about myself. I find if you joke about yourself, it definitely dethrones the doctor and relaxes the patient, particularly since I take care of women with ovarian cancer, and Im a guy. There are a lot of sensitive topics we need to talk about, and if they know that you dont feel too highly about yourself and youre willing to make a joke, it opens up an opportunity for them to feel comfortable talking about things. I also think the consultation benefits when you spend a little bit more time, and I like telling long jokes. Actually, if you take 45 minutes to tell a long joke, especially if you embellish on the joke and add lots of little details, the appointment doesnt seem quite so rushed and the patient actually sits there and says, "Oh, thats nice, you took 5 minutes to tell a joke." Its a chance to share something other than what their tumor marker is or what is new on their computed tomography (CT) scan. I think it also helps you to communicate and connect with the patient versus, "Im rushed, and this is what your CT scan shows and what sort of treatment you need." I think taking 5 minutes to share some humor is very useful. Oncology Nurse: When Im getting to know patients, I often share a little bit about my family with them, mainly talking about my sister. Patients often live to hear the latest story about her. She is two years younger than me and lives like a princess; it is just completely comical! We share stories about Sarahs wedding and Sarahs new baby, and it has worked out exceedingly well to have really, really funny stories about my sister to lighten the mood. While I am talking with the patient, I can slide in new information about their disease, treatment, or side effects. Its funny because often my patients have notebooks of questions that they bring in and often one question is to ask about Sarah. Many of my colleagues have actually met my sister. So when she comes on the floor I think, "Oh no! I need to go and hide." Oncology Nurse: A grant has been written to create a humor cart in the outpatient infusion area. There are a lot of different hospitals that are using humor in different ways to help patients and family members cope. I look around and I see all these people who look so sick and so sad. It will hopefully give people an opportunity to let go of some of that distress. Physician: Timing in humor is critical. Humor works best when you allow the patient to deliver the punch line. When you set up an environment where people feel comfortable, patients will reach out and use humor in talking with you. Some of the patients I have had the best relationships with are patients who felt comfortable laughing with me or even at me! The idea of allowing the family or patient to deliver the punch line can be helpful, and there are some classic ways to do it. There are some things that always tend to come up with families, and this one is so corny I dont even want to say it! [Laughter] Youll be going over the scan results, and youll talk about the positron emission tomography (PET) scan and the CT scan and youll say, "Of course the magnetic resonance image (MRI) of the brain was completely clear. There was nothing there whatsoever." Inevitably, one of the kids will say, "Well, mom, we knew you didnt have much up there all along." I must have heard that 400 times; however, the family will laugh, smile, and someone will put their arm around their mom and hug her. Its a tried and true old line you can set up for the family. The great thing about it is that if youre wrong and the family isnt going to laugh about it, theyll interpret the MRI as clear, thus minimizing the risk.
Doctors Negative Use of Humor with Patients
Humor Between Health Care Professionals A lot of patients live longer than expected. Sometimes, they get under the misconception that they can live forever with these problems, and we often have bad news to break. So, the joke goes something like this. Timothy is in college and he calls home to his younger brother and says, "Jon, its your big brother, Timothy. How are you doing?" "Oh, Timothy [pause]. Timothy, your cat died." Dead silence. There is a little bit of sobbing on the phone. Tim says, "Jon, dont give bad news like that. You knew that cat was important to me. You should have said, The cat is on the roof and we have been trying but we cant get the cat down, its scared and weve called the fire department. You leave the phone conversation like that, knowing Im going to call back in a couple of hours. When I called back, you could have said that the cat fell off the roof and its badly hurt, and its going to the veterinarian and everybody is concerned. Then, when I call back a few hours later, you tell me the cat died. That way, it comes in steps and its not such a shock to me." Jon says, "Tim, you are right. Im sorry. I dont know what I was thinking." Tim says, "Youre young; youre my baby brother; you have a lot to learn." He says, "I learned, I learned." Tim then says, "Okay, what else is going on at home?" and Jon says, "Moms on the roof." [Big laugh] If we see someone and its clear that their condition is deteriorating and we do not think the patient understands the gravity of the situation, we have a code in the group and well say, "So-and-so came and we put the cat on the roof," meaning that we began to place hints at the gravity of the situation with a plan to meet again and continue the discussion. Physician: Humor is an important piece of my survival skills. Over time, if I took home the weight of everything that goes on every day here, I wouldnt be able to get out of bed in the morning.
Positive Aspects of Patient Humor Oncology Nurse: When diseases reach a point where cure or even prolonged palliation is not likely, when patients have gone onto hospice or they are transitioning onto hospice, especially when the patients come back with their families, the rooms can often be as serious as a heart attack. Everyone is doom and gloom. I think patient families often just almost say, "This person is now dying of cancer, and I have no idea whether joking is inappropriate." Sometimes I think humor opens the door to show that there are still things to laugh about in life.
Difficult Aspects of Humor Use Physician: I would say that when you are breaking bad news, that is one time when I tend to never inject humor. Psychiatrist: In serious moments, you cant use humor because its not funny. Later in your discussion, when you are trying to make a transition from having said something awful, at that point you can get back to normal again. It makes it easier to walk out of the room rather than just dropping the bomb and walking out. Physician: There are also very raw people. Sometimes their emotions are just too raw. Its hard for us to always judge and be able to assess where a patient is in terms of what they can handle. Physician: I have seen doctors use humor to make themselves feel better. When Ive done that, I have often paid the price, and it can ruin a relationship. Not only does the joke fall flat, but now you have distanced the patient and put a barrier between you. You can do the same thing between staff members if doctors use humor to cut down other doctors or staff. That really hurts, and I would say thats probably the biggest problem. Social Worker: I think it is important to try and build an environment where humor is welcome, an environment where we welcome people. We must remember what our jobs are and not use humor to always minimize the emotional, spiritual, and psychological aspects of dealing with difficult situations. We must make sure our relationships are balanced so that they know if they want to talk about the hard things, they can, and we are not going to cut them off with humor. Physician: I very seldom use a lot of humor during my first visit because Ive got to figure out acceptable boundaries of communication. I have a couple of testers and I will usually spend a little extra time with the patients social history, trying to figure out how they work. I like to ask people about their job, if they have adult children, and how many kids they have. If they say, "Four," Ill say, "How old are they?" and if any of them are over 20, Ill ask, "Do they live at home or do they live near you?" If they say they live at home, I will usually ask, "Is that good or bad?" Im just trying to get an idea. Are they really supportive or are they sucking every penny out of their parents checkbook? Patients will often give you a big tip as to how they think. They might sit there and say that the bum will never get a job, and if they crack a couple jokes, you know theyre okay. Its clear that there is some humor about them.
The Best Thing about Humor
Definition Humor can be broadly defined as "something that is, or is designed to be, comical or amusing," and the area of research has been termed "gelotology" from the Greek "gelos," or "laughter" [2, 3]. More specific definitions vary, but humorous communication certainly causes increased feelings of happiness and laughter in those responding to it, whether due to witty comments or amusing behavior. Humor is present in any social situation, and the nature of what is perceived as amusing varies widely among individuals, societies, and cultures. Everyone enjoys laughing, but a misjudged humorous comment can cause offense, so while laughter is almost always positive, humor itself can provoke mixed emotional responses.
Physiology of Laughter and Humor A recent review article examining 20 years of humor and laughter research describes a broader interpretation, whereby laughter expression depends on two partially independent neuronal pathways [10]. One is the "involuntary" or "emotionally driven" system and involves the amygdala, thalamic, hypothalamic, and subthalamic areas and the dorsal brain stem [10]. The other system is "voluntary" and originates in the premotor opercular areas and leads through the motor cortex and pyramidal tract to the ventral brain stem. According to the authors, these two systems and the laughter response appear to be coordinated by a single center in the dorsal upper pons [10]. However, the Society for Neurosciences has conceptualized neuronal control into three main brain components: (a) cognitive areas, such as sections of the frontal lobe that help the person understand the joke; (b) a movement area (probably the supplemental motor area) that triggers muscle movements to induce a smile or laughter; and (c) an emotional component that actuates perception of happiness after an amusing experience, possibly facilitated by the nucleus accumbens [11]. Research involving additional measurements of sense of humor, including self-report instruments, peer ratings, and comedy monologues, suggests that humor moderates the impact of stressful life events on mood disturbances such as depression and anxiety, salivary immunoglobulin, and positive affect [1214]. Similar moderating effects of humor have also been identified for depression, insomnia, loneliness, and self-esteem, although not for anxiety [1518]. Therefore, fostering a jovial atmosphere in the health care setting may improve the happiness and well-being of staff as well as patients. While these perspectives on the effects of laughter and humor may be valid, research in this area has generally proved inconclusive to date because of numerous confounding variables. These include the effect of the emotional state of the research participant during the experiment, personality differences among participants and their reactions to different forms of humor, and participants educational status, gender, and sex [10].
Sociological Agenda Laughter may also have evolved to form alliances, using a smile to communicate positive disposition [21]. In primates, the smile is said to have emerged from the silent bared-teeth display and is thought to convey social affinity, reassurance, sympathy, or greeting while laughter emerges from the relaxed, open-mouthed display and occurs during rough play in chimpanzees [7]. In humans, the smile may have become easy to fake, hence the need for a more complex signallaughter. As it involves the use of more neural systems than smiling does, laughter requires a greater effort on the part of the individual and is harder to fake, and it perhaps became a more honest signal of an interest in joining together with others [21]. This may perhaps be too cynical an explanation for laughter, and instead it may simply be an evolutionary device that can calm aggression, speed information transfer, and preserve social unity by forming a common bond [22]. This was confirmed in a study of 1,200 incidences of naturally occurring laughter in ordinary social settings, where mutual playfulness, in-group feelings, and positive emotional tone were found to be the most frequent causes of laughter [23]. Less than 20% of this laughter was a response to anything resembling a formal effort at humor. An appreciation of this concept may help health care providers to foster a positive environment for their patients, encouraging humor where appropriate to boost spirits and potentially improve the health of patients and themselves.
Psychological Perspectives on Humor Humor is found in almost every medical setting. Emerson found only three circumstances in hospitals in which it did not occur: when patients were seriously threatening not to cooperate with staff, when patients were extremely upset, and when staff were interacting with the relatives or visitors of dying patients [33]. Providing guidelines to physicians and nurses for the use of humor in cancer care is difficult, and there is little literature on the topic, possibly because it is not always recognized as "true medicine" by the medical profession. While the aforementioned psychological theories may be valid, current research is woefully inadequate in these hypotheses, with little data on validating the health benefits of humor, not least because of a lack of a firm definition of what exactly constitutes "humor." This can make results unreliable, as each piece of research may be examining something slightly different, and until homogeneity of theories occurs, all researchers may be examining slightly different perspectives on what they believe to be the same entity. The majority of research also focuses specifically on only one aspect of humor, such as neural pathways or psychosocial responses, without combining multiple approaches to obtain a broader perspective. In addition, it can have different meanings for different people, making research complex, as a variety of different patient scan have a multitude of responses to the same humorous stimulus [34]. Further research is necessary to explore family perspectives on humor, the effect of national and ethnic affiliations, and the influences of the overall environment upon humor itself [35]. Despite this, support for humor use in patientphysician communications, in the psychological aspects of care, in medical education, and as a means of reducing stress in health professionals is growing [36]. Such support was illustrated with the formation of the Association for Applied and Therapeutic Humor (AATH), a volunteer organization that advocates the use of humor in health care. Although there is little scientific evidence to support the efficacy of laugher in enhancing well-being, the popularity of such groups suggest that they have some worth in helping people feel better, even if it is only psychosomatic.
Health Care Workers Positive Use of Humor
Negative Use of Humor Haig described the overuse of humor by either patient or doctor as a mechanism to avoid sensitive issues, and its inappropriate use by a doctor could undermine the patients confidence in therapy or medical care [42]. It seems that the most appropriate time to use humor is when there is mutual understanding of the therapeutic goals between doctor and patient [43]. This confidence or trust between the joke teller and the receiver is an important aspect of humor, as people are prompted to laugh when they identify with the teller, and as trust is important between doctor and patient, establishing this trust is a prerequisite to introducing appropriately timed humor (R. Buckman, personal communication). However, if one side is defensive or angry, they may find humor use by the other party offensive or insulting [39, 40]. Patients may also become upset about jokes being made at their expense, fearing humiliation and stigma [43]. Therefore, the use of humor must be timed wisely (as any good comedian knows) and be used carefully during discussions about initial diagnosis, disease progression, and end-of-life care. There are no definitive rules, but humor should generally be introduced slowly; if there is no response or the response is negative, it may be a good idea to abandon all attempts to introduce humor, at least during that clinical encounter [38]. However, if the patient initiates the use of humor, the oncologist should generally feel free to reply (R. Buckman, personal communication).
Humor Between Health Care Workers
Positive Use of Humor by Patients
While humor can ease difficult interactions between doctor and patient, clinicians should be careful not to initiate humor without a clear lead from the patient, as some patients will view it as hurtful [43]. It is also evident within the health care system that joking with colleagues can ease a difficult situation and brighten a day, and humor can be an important part of the psychosocial care of patients. Humor may be useful for patients to ease the pain and attempt to normalize an awful situation. With respectful sensitivity, humor in medicine can be a valuable addition to the repertoire of every health care worker
The authors indicate no potential conflicts of interest.
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