1. My institution has a subscription to The Oncologist, and access to the The Oncologist Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional subscription has not yet been activated

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. Who from my institution can access The Oncologist Online?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to The Oncologist Online.

3. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

4. How will this work?

   When someone attempts to use The Oncologist Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers.

   If readers want to access The Oncologist Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

5. What subscription packages are available?

   Individual (Non-Member) Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to The Oncologist Online from any computer connected to the Internet.
   [Ordering Procedure]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. (Note that individuals who are not AMP members must subscribe at the Institutional level.)
   [Ordering Procedure]

6. How can I tell if my institution has subscribed to The Oncologist Online

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, and you would like to recommend The Oncologist, download and submit our Library Recommendation Form to your librarian.

Still have questions?

For further information, please contact:

AlphaMed Press / The Oncologist
318 Blackwell Street, Suite 260
Durham, NC 27701 USA
Phone: 919-680-0011
Fax: 919-680-4411
subscriptions{at}theoncologist.com